Shipping & Returns Policy
House of Knitwear is committed to helping customers achieve the highest levels of satisfaction with their purchase and understand customers concerns when buying clothing online. Should you wish to return an item, the following conditions apply.
Genuinely faulty items may be returned for a full refund of the purchase price paid or store credit for the purchase price at the choice of the purchaser.
Change of Mind items may be returned for a store credit only subject to the following conditions:
- The item must be in new condition, unworn, unsoiled, not washed or dry cleaned and returned in its original packaging with product labels attached. The outer courier packaging need not be returned.
- The item must be free of damage.
- The item must be returned within thirty days of receipt of purchase.
House of Knitwear reserve the right to refuse returns at our discretion.